Terms & Conditions

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website used-cars-stoke.co.uk (“our site”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you agree that you accept these terms of use and abide by them. If you do not agree to these terms of use, please refrain from using our site.


Information about us

Used-cars-stoke.co.uk is a site operated by Pinkstone Cars Limited, trading as Pinkstones Used Car Centre, Pinkstones MG, Pinkstones Subaru, Pinkstones Toyota and Lexus Stoke. (”We”). We are registered in England and Wales under company number 03698373 and have our registered office at Stanley Matthews Way, Stoke on Trent, ST4 4DD. Our VAT number is GB 765 0366 24.


Vehicle Reservations

On successful payment of the reservation fee of £99, either via the PayPal facility on our website or over the phone via 01782 711661, we will reserve your chosen vehicle (the Vehicle) for you, for up to 48 hours (the Reservation Period) to enable you to speak to one of our sales advisors and decide if you’d like to purchase.  If you contact us and make an appointment within the Reservation Period, we will reserve the Vehicle for you until the time of your appointment, and extend the Reservation Period until your appointment.

If you have not made an appointment with a sales specialist within 48 hours to discuss the Vehicle, or you do not attend an agreed appointment within 7 days, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded to you.


There is no obligation on you to buy the Vehicle, or on us to sell the Vehicle, as a result of payment of a reservation fee.  When we receive the reservation fee in cleared funds, we will reserve the Vehicle for you and prevent its sale to a third party during the Reservation Period.  You will receive a confirmation email when the reservation is effective.  If you do not receive a confirmation email, then your reservation has not been effective, so please contact us.

There may be circumstances when the Vehicle has already been sold (before your reservation fee is paid) but the website has not yet been updated.  If this occurs, your reservation will be cancelled and we will contact you to confirm this, and to see if we can locate an alternative vehicle for you. Your reservation fee would be refunded.

If you do not make arrangements with the dealership within 48 hours to discuss the Vehicle, or do not then attend an agreed telephone appointment within 7 days of payment of the reservation fee, the Reservation Period will end, your reservation may be cancelled and your reservation fee will be refunded.

If you attend an appointment to discuss the Vehicle, and decide not to proceed with the purchase of the Vehicle, then the Reservation Period will end and your reservation fee refunded.  If you purchase the Vehicle at your appointment, your reservation fee will be retained by us as part payment towards the Vehicle, and will be treated as a deposit on the Vehicle. 

We may cancel your reservation if the Vehicle is withdrawn from sale for any reason.  Your reservation fee would be refunded.

Any refunds can only be paid by the same method as the original payment, and to the same card, and will be paid within 7 days of request or cancellation of your reservation (or you confirming that you do not wish to purchase the Vehicle).

We are not responsible for any loss or damage for failure to comply with these terms that is outside of our control or for any loss or damage that was not foreseeable, and shall have no liability for any loss of profit, business or business opportunity.


Intellectual property rights

This website is published by Pinkstone Cars Limited. All website design, text, graphics, the typographical arrangement thereof, and all other material on this website is copyright of Pinkstone Cars Limited unless otherwise stated.

Permission is hereby granted to electronically copy and to print hard copy portions of this website for the sole purpose of using this as an information resource for Pinkstone Cars Limited products. Any other use of materials on this website, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of Pinkstone Cars Limited is prohibited.

The trade marks, logos and service marks shown on this website, unless otherwise specified, are the trademarks of Pinkstones Used Car Centre. No rights are granted to use any of them in any manner whatsoever.

Product specification

Whilst we make every effort to ensure the information displayed on our website is accurate, some information is time sensitive and some information is supplied by 3rd parties and as such we cannot be held liable for the accuracy of this information. If you require any specific details please consult the Pinkstones Used Car Centre showroom staff. Some illustrations on this website do not necessarily reflect the car that may be available.

Please check model availability and full specification details with a member of the Pinkstones Used Car Centre sales team prior to ordering.


Our site contains a large number of used car stock and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Always finalise prices with a member of the Pinkstones Used Car Centre sales team.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. We are not liable for any action you may take as a result of relying on such information or advice nor for any loss or damage suffered by you as a result of you taking such action.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Availability of our site

We cannot guarantee that our site will always be accessible due to the nature of the internet, as our site may be unavailable or suspended to allow for repairs, maintenance or the introduction of new facilities or services.


Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, Hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You must not create links to any part of our site without our prior permission. If you wish to request such permission, please email us. Linked web sites whether permitted or not do not have implied affiliation with our site.


All rights, including copyright and database right, on our site and its contents, are owned by Pinkstone Cars Limited, or otherwise used by Pinkstone Cars Limited as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from the copyright holder.

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Pinkstone Cars Limited reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Pinkstone Cars Limited reserves the right to monitor submissions to the site and to edit or reject any submissions.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.


If you have any concerns about material which appears on our site, please feel free to write to us at Pinkstone Cars Limited, Stanley Matthews Way, Stoke on Trent, ST4 4DD